Coastline Travel Advisors

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About Coastline :: Meet our Staff

JAY JOHNSON, President
CARLA CRITTENDEN , Group and Festival Coordinator
LEAH SMITH, Director of Sales
LEAH BERGNER, Travel Consultant
CARISSA CUMMINGS, Travel Consultant
KATE MALCZYNSKI , Marketing & Public Relations Manager
ERIN ZETTER, Travel Advisor
CHRISTINE ANDERSON, Cruising with Christine
KIM PHILIPS , Office Manager
DONNA PADILLA , Travel Consultant
PATTI JENKINS, Business Development Manager
ANNE CRAWFORD, Luxury Sales Agent
ANN SANTILLAN, Travel Consultant
NORMA MULLIGAN, Travel Consultant
JOHN-PAUL FINE, Travel Consultant
RYAN DANDY, Independent Travel Consultant
MINDY ROZENBERG, Independent Travel Consultant
VICTOIRE SPOERRY, Independent Travel Consultant

JAY JOHNSON, President
jay@coastlinetravel.com

While working for his degree in Business Finance, Jay began working at the family owned At Your Service Travel Advisors in 1985.  When he graduated four years later, Jay decided to “stick around” a bit longer before he went off to conquer the world in a job of high finance. He realized planning vacations and incentive travel for business travelers was a fun and enjoyable profession.  And so began a long career in the travel industry.  In 1997, Jay purchased the company and changed the name to Coastline Travel Advisors.  That same year, Jay applied for and was granted membership into the elite travel organization, Virtuoso (formerly API).  Rather than focus on mass market travel packages, Jay decided the path to an enjoyable career and a healthy balance sheet, lied in the luxury travel market. 

Business has never been better and Jay has consistently ranked as one of the top producers to some of the most well known five star travel companies.  Albeit Crystal Cruises or the Four Season’s, Jay ranks as one of the top producers in the industry.

“It is obvious from Jay’s knowledge and professionalism that he is one of the top travel professionals in the country. Jay can take the most complex and precise vacation requests and turn it into a retreat of a lifetime. Plus he will keep you laughing throughout the entire process!”



CARLA CRITTENDEN, Group and Festival Coordinator
carla@coastlinetravel.com

Carla began at At Your Service Travel Advisors in 1979, right out of college as the agency assistant bookkeeper.  From these humble beginnings, Carla has emerged as the Director of Festivals for Coastline Travel Advisors, Inc.  Carla entirely manages the annual Hawaii Invitational in Waikiki, which recently celebrated its 26th anniversary this past April.  In 1997, the Hawaii Invitational was a struggling venture that that consisted of one local high school band going to Hawaii to “compete” with other bands.  Well, it’s pretty hard to compete when you’re the only band in town.  Carla took over the reins of the Hawaii Invitational, using her incredible accounting mind, and has transformed this once dormant festival into the most exclusive, and by far the largest high school music festival in Hawaii.  This year alone, she attracted over 15 high school bands, color guard, and drill teams to the Aloha State.  Gross sales for this event well exceed $1,000,000.00 annually and has garnered the attention of major media outlets throughout the world.

It’s always a compliment when your competition begins trying to copy your success.  Over the past few years, dozens of travel companies have tried to duplicate Carla’s Hawaii Invitational model with little or no success.  While the competition flounders, the Hawaii Invitational grows.  This is a tribute to Carla and her staff of judges and assistants. 

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LEAH SMITH, Director of Sales
leah@tafaritravel.com

Leah began her travel profession while finishing up her senior year at the University California at Irvine.  As a Political Science major, Leah was fascinated by world events and decided to enter the field of luxury travel.  A travel buff herself, Leah loves to travel the world and has gone to destinations that even seasoned travelers have yet to discover.  Leah has an incredible attention to detail and has organized trips to just about every destination imaginable.  All before celebrating her 25th birthday!

What an amazing person.  Leah was originally hired to do basic accounting at the agency.  But, we quickly realized we were wasting an incredible talent.  Once Leah began planning vacations for the rich and famous, there was no stopping her.  Safaris to Africa, adventure travel to the far reaches of South America, to arranging dinner on the Great Wall of China, Leah has done it all. Ask her for a restaurant recommendation in Vienna, she’ll rattle off a half dozen based on cuisine, ambiance, and location.  She is an amazing source of information and the word is getting out.  This year, she was the number one producer of new business through Virtuoso’s Lead Business Development program.  Competing against hundreds of seasoned agents throughout the world, Leah Smith has emerged as the number one agent for Silversea Cruises.  Not only for Silversea, but for the entire program!  This is an amazing accomplishment for anyone, especially one as young as Leah.  The sky is the limit for this rising star of luxury travel. 

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LEAH BERGNER, Travel Consultant
lbergner@coastlinetravel.com

After graduating at the top of her class from a local Southern California high school, Leah went on to pursue a Bachelor of Science degree in Sociology and European/WWII History at the University of California, Santa Barbara in 1997. It was in Santa Barbara that Leah decided a career in education might prove rewarding. Leah graduated from UCSB and pursued an even higher level of education from California State University, Long Beach. Here, she received her graduate degree and credentials in primary education. Leah taught for three years in the Long Beach and Anaheim public school system focusing on reading development and child advocacy.

Upon meeting Jay Johnson and his family, Leah took interest in the luxury travel industry. She recognized that she continued to have a great passion for learning outside what textbook pages could offer and could still use her educating skills in this field. Leah’s goal is to provide the utmost in travel advice and customer service, and takes great pride in being part of such a phenomenal Virtuoso agency. Your wish can be a dream fulfilled and realized as she plans every detail of your next adventure ¡

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CARISSA CUMMINGS, Travel Consultant
carissa@coastlinetravel.com

Carissa, a southern California native, recently returned to the U.S. after living abroad for the past four years, completing her Masters of Art in Ancient History and Classical Archaeology at the University of Edinburgh in Scotland.  She had the privilege of travelling to many destinations all over the world from a young age,  and has travelled extensively through Europe, Southern Africa and the Middle East while living abroad.  While at University, Carissa served as Vice President of the university`s Equestrian Club during her final two years and graduated with Honours.  Her academic interest in ancient Mediterranean cultures has led her to join Coastline Travel and pursue a career in the travel industry.  Carissa has travelled to five continents and has visited over 30 countries.

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KATE MALCZYNSKI, Marketing & Public Relations Manager
kate@coastlinetravel.com

Kate is native to Southern California and began working at Coastline Travel shortly after graduating from California Polytechnic State University, San Luis Obispo, in 2011. While studying English and Psychology, she cultivated her writing career, winning multiple awards for her poetry and essays. She was also involved with the Cal Poly English Club and Cal Poly’s first ever Magazine Club. While in school, Kate had the opportunity to travel to many alluring destinations, including Greece, Italy, Turkey, Mexico and Hawaii.


Now, Kate combines her creativity and communication skills with her passion for travel by managing the marketing, publications, public relations and advertising at Coastline Travel. Her goal is to demonstrate Coastline’s distinct professionalism and success in the ever-changing travel industry, as well as their knowledge of unique destinations all over the world. Kate enjoys writing for Coastline’s blog, The Coastline Travel Chronicles, going on adventures and spending time with her remarkable mutt, Huckleberry.

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ERIN ZETTER, Travel Advisor
erin@coastlinetravel.com

Erin, a Long Beach native, joins Coastline after many years in sunny Santa Barbara, where she originally went to attend USCB. After graduating with a degree in Art History, she worked in the Education Department at the Santa Barbara Museum of Art, where she taught people of all ages about the museum's collection and managed their Docent program, all while raising 3 amazing step-kids and traveling the world with her family. When the time came to change careers, Erin took the advice of an old friend who knew she would love the travel industry - and she hasn't looked back since! Every day, she has the pleasure of using her knowledge to help her clients create unique experiences and make lasting memories.
Over the years, Erin's passion for art, culture and adventure has led her to many corners of the globe, enjoying all things the world has to offer. She has explored Europe, the South Pacific Islands, and Mexico. She has braved the winter cold in Romania, and loves more active adventures, like hiking the Inca Trail in Peru, meditating with moai on Easter Island, driving through Chile, and enjoying safaris in Kenya.

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CHRISTINE ANDERSON, Cruising with Christine
christine@coastlinetravel.com

Christine Anderson is originally from New Zealand and refers to herself as a "Kiwi". Christine caught the travel bug early and moved to California in 1977. She has worked in the travel industry for over 30 years, gaining invaluable experience. Some of the companies Christine has worked with include Brendan Tours, Hotel Bora Bora, Air France and three award-winning luxury cruises lines: Crystal Cruises, Silversea Cruises and Paul Gauguin Cruises.
During her extensive career in the travel industry, Christine has explored over 80 countries and trekked to six of the seven continents. Christine's expertise is quite diverse. She has experienced the ultimate in 5-Star travel and also has unparalleled knowledge of "adventure" and "experiential" travel.
One of Christine's passions is sustainable travel. She has dedicated the last five years to assisting with the "Pencils for Kids, Inc." charity, which has allowed her to travel to remote cities and villages. Christine was touched by the experience and was thrilled to see first-hand how her dedication to the foundation was benefiting the children.
Christine has lived in the Laguna Woods Village since 2007 and her diversified travel expertise is now available to her Laguna Woods "neighbors". As a part of the most well respected consortia in the travel industry, Christine will provide you with the perfect vacation. Being affiliated with Virtuoso allows Christine access to the most exclusive travel offers that you cannot get on your own, along with your best value for your money.



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KIM PHILIPS, Office Manager
kim@coastlinetravel.com

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DONNA PADILLA, Travel Consultant
donna@coastlinetravel.com

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PATTI JENKINS, Business Development Manager
patti@coastlinetravel.com

Patti Jenkins is an 18-year veteran of the travel industry and has worked in every aspect of this ever-changing industry. Before coming to Coastline Travel Advisors, Patti was as an independent travel consultant, and then she managed a Uniglobe franchise in Simi Valley California. In 2000, Patti negotiated the sale of this Uniglobe franchise to Carlson Wagonlit Travel in Camarillo California.  At Carlson Wagonlit, her main focus was travel business development.  It soon became clear to her that group business travel was the future of the travel industry.  Patti has arranged and managed many travel groups including Radio Talk Show Hosts, Dennis Prager and Chef Jamie Gwen.

For the past five years, Patti has been pursuing her passion, luxury culinary and wine travel.  In doing so, she has arranged groups for famous chefs, restaurant owners, cookbook authors and food and wine enthusiasts.  She is a member of the International Association of Culinary Professionals and is currently getting ready to launch her website www.luxuryculinaryadventures.com This website will offer exciting travel for all “foodies” including those who would like to lead a culinary or wine group and those who would simply like to join one of her existing groups.

People are looking for something different to do when traveling besides lying on the beach. When you travel through the world exploring food, you see an interesting window about the culture and the environment because food is truly the bridge between the land and the culture.

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ANNE CRAWFORD, Luxury Sales Agent
anne@coastlinetravel.com

Anne has traveled the world for 36 years, and has extensive knowledge of Europe, Mexico, Hawaii, Asia and many cruise lines. Some of her travel planning has included vacations to Italy, France, Switzerland and Germany, girl’s trips, culinary trips, Families trips. Her favorite travel memories are of Angkor Wat, and Chaing Mai, riding elephants, and seeing the temple. Anne believes seeing the beautiful ocean in Phukut, and the beauty of Thailand and Cambodia is a trip not to miss! Let Anne also show you the Beauty of the Loire Valley, all the Chateaux’s, and much, much more!

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ANN SANTILLAN, Travel Consultant
ann@coastlinetravel.com

Ann came to Coastline Travel in 2001 after a career with Princess Cruise Lines. Ann’s experiences with the cruise line industry have given her the tools required to offer the best cruise experiences to her clients. She knows the ins and outs with almost all cruise lines, making a request never too difficult.         

On top of having an immense knowledge of the cruising industry, Ann is fully equipped with information on all land vacations. Ann understands that travelers like options, which is why she is a certified specialist for many tour operators. Ann does not just research the best tour operator for your needs she will research the best two, three, or more. With so many options available these days, Ann determined to find the most appropriate vacation for you and your needs.      

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NORMA MULLIGAN, Travel Consultant

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JOHN-PAUL FINE, Travel Consultant
johnpaul@coastlinetravel.com

John-Paul comes to Coastline Travel Advisors after an extensive background in entertainment, both as a performer and in production. His passion for entertainment and World Travel led him to Coastline when Jay Johnson heard about him through a mutual industry friend and of his persistence to get two clients a refund of $10 each when their air flights reduced in price immediately after purchase. John-Paul's dedication to absolutely amazing travel while also looking out for his client's budget has earned him a reputation as the go-to guy fortaking advantage of luxury travel "extras and benefits." John-Paul swears by the additional little perks and is beyond ecstatic when customer's stumble upon him and learn the benefits of Virtuoso amenities while jet setting around the World.

After only a few weeks at Coastline, and upon the realization of the many destination’s and working relationship’s Mr. Johnson had with Travel Industry Professional’s around the globe, John-Paul saw immediate potential for media attention. “There were destinations and benefits Jay had earned privileges to throughout his years of building his own career that I never even knew of! There were places even I had not heard of that Jay’s clients had been experiencing for years…and because of my love for foreign destinations, I wanted to make people aware of these great adventures available to them.” John-Paul has since been looking into media outlets and magazines to promote the plethora of exotic and luxury destinations Coastline has to offer. John-Paul has only begun to scratch the surface and looks forward to bringing even the extremely well-traveled individual even more ideas and joys for their futures travels.

On Thursday, October 15, 2009, John-Paul promoted three of Virtuoso’s properties on E!’s “That Morning Show”.

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RYAN DANDY, Independent Travel Consultant
ryan@coastlinetravel.com

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MINDY ROZENBERG, Independent Travel Consultant
mindystravel@gmail.com

 

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VICTOIRE SPOERRY, Independent Travel Consultant
victoiregazai@gmail.com

After a career in fashion and high-end jewelry, Victoire turned her passion for organizing dream travels into a job. After living in NYC and Dubai, Victoire is now based in Paris, and continues to travel the world for the pleasure of meeting amazing people, discovering the most fantastic restaurants, and enjoying the best hotels. She recently fell in love for Asia, especially Japan and Thailand.

What makes Victoire such a great personal travel assistant is her capacity to design a unique dream trip for each of her customers according to their personality, lifestyle, and expectations, along with her extreme attention to details, making the travel a truly luxurious experience. Victoire holds a degree in literature and English and a Master degree from a top French business school. She speaks English, French, Italian and German.

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