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TERMS AND CONDITIONS
Important Notice
| Silversea's liability is limited to the
terms and conditions of the Passage Contract, which is included
with your final travel documents. A copy of Silversea's Passage
Contract is also available upon request. Please note that
acceptance of the Passage Contract represents acceptance of the
conditions herein. Any and all information contained herein is
in effect at the time of printing and is subject to change at
any time. Itinerary arrival and departure times are always
subject to change without notice.
Silversea reserves the right to alter the ship?s advertised
route, to delay any sailing, substitute another vessel for the
scheduled ship, or substitute or cancel scheduled ports of call
as necessary. Additionally, Silversea reserves the right to
cancel reservations and bookings in the event of a full-ship
charter or for any other reason, whether or not a deposit has
been received. In such event, Silversea's only liability will be
to refund to the guest the amount it has received.
Silversea makes arrangements for
transportation, other than ocean passage, only as a booking
agent. Silversea's responsibility does not extend beyond the
vessel. In arranging for the transportation of guests to and
from the ship, Silversea does so with independent contractors.
Silversea is not responsible for incidents such as airline
cancellations, re-routings or any disruption of scheduled
services or accommodations, or lost luggage.
All schedules, fares, and terms and conditions listed are
effective as of April 7, 2004 and supersede any schedules,
prices, and terms and conditions previously published.
The Terms & Conditions contained in the
Passage Contract also apply. Please read your Passage Contract
carefully |
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Cruise-only Fare
Silversea Air / Hotel Program
Combination Cruise Program
Single & Third Guests
Savings & Incentive Programs
Cruise Segments
Early Embarkation / Late Disembarkation
Unscheduled Embark / Disembark
Payment Schedule
Cancellations |
Health & Medical Requirements
Pregnancy
Hotel & Land Programs
Luggage
Shore Excursions, Land Tours, Lectures & Personalities
Travel Documents
Cruise Credits
Port Charges & Handling Fees
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Cruise Only
Fare |
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Your cruise-only fare covers most shipboard services
including: suite accommodation, all onboard meals and entertainment, all
gratuities aboard ship, complimentary
beverages aboard ship (including select wines, champagnes and spirits)
and a special shore event on select sailings. All fares are quoted in
U.S. dollars, are per guest and based on double occupancy.
Not included in your cruise-only fare are: airfare,
pre-cruise hotel accommodation, transfers and luggage handling, optional
shore excursions, meals ashore unless noted, accommodation while ashore,
fuel or security surcharges, port charges and handling fees, casino gaming, laundry or valet services,
purchases from the ship boutiques, childcare services aboard ship or any
item or service of a personal nature such as massages, spa treatments,
private fitness instruction, hair styling and manicures. Some champagne,
premium wine and spirit selections, caviar and cigars are not included
in your fare.
All fares indicated are subject to change without
notice. Special program on designated sailings are all subject to change
and/or cancellation without notice.
Under normal conditions the cruise-only fare is guaranteed at the time
of booking. However, the fare that you pay is determined far in advance
of initial departure on the basis of then-existing projections of fuel
and other costs. In the event of any significant change in such costs
beyond our control, including but not limited to increases in the price
of fuel, currency fluctuations affecting our costs, increases in
government taxes or levies, or increased security costs, Silversea
reserves the right to surcharge passengers to cover such unexpected
costs. Silversea has the right to refuse to transport passengers unless
the additional surcharge is paid in advance of initial departure. |
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Silversea Air / Hotel Program |
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Guests originating from
North America who wish to have all their travel arrangements handled in
advance may purchase Silversea's Air/Hotel Program which includes
roundtrip Economy airfare, one-night pre-cruise deluxe hotel package
(except in Venice), ground transportation and luggage handling between
the airport, hotel and ship. This program also includes a full
breakfast, local taxes and service charges. No refund will be made by
Silversea on unused package components. All prices are per guest, quoted
in U.S. dollars and based on double occupancy. Fares are not guaranteed
until time of booking.
Silversea's ability to offer air service from
specific gateway cities is limited to airline scheduling and
availability of negotiated airfares. Airfares negotiated by Silversea
limit your ability to exchange, endorse or make changes to air tickets.
Seat assignments, special meals and frequent flyer miles are the sole
responsibility of the guest. Some airlines restrict the accumulation or
use of frequent flyer miles in conjunction with fares used by cruise
lines. Any service charges imposed by the airline and loss of issued
tickets will be the guest?s responsibility.
Silversea will select and confirm air carriers and routings on the
most direct flights available at Silversea contract rates at the time of
ticketing, and reserves the right to substitute charter flights for
scheduled service or vice versa; Silversea also reserves the right to
select the carrier, the routing and layover city if necessary. Silversea
does plan on using a charter flight to/from Manaus. We suggest that you
reconfirm your flights prior to departure. Airline tickets are
refundable to Silversea only. Silversea is unable to make changes to air
flights once travel has begun. Electronic air tickets (e-tickets) will
be used whenever possible. Requests for paper tickets when electronic
tickets are available will incur additional charges.
Guests purchasing the Air/Hotel Program within 14 days of departure
will not be confirmed until full payment is received. All flight
deviations and special requests are subject to availability and
confirmation. Guests requesting an air deviation on their return flight
date will forfeit all post-cruise hotel and transfers. Guests deviating
from their pre-cruise flight may forfeit transfers from the airport to
their pre-cruise hotel.
Guests purchasing the Air/Hotel Program may take advantage of
Silversea's promotional Business Class air upgrade programs featured
with select itineraries. Upgrades apply to full cruises only (unless
noted otherwise), are subject to availability, are capacity controlled
and may be limited to specific gateway airports. Domestic U.S. and
intra-continental flights may be in Economy Class. Promotional upgrades
are available for the first and second guest in a suite only on selected
sailings. Contact your travel professional for full terms and
conditions. Fares are subject to change and are not guaranteed until the
booking is made.
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Combination Cruise Program |
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Combine two or more consecutive voyages for additional
savings. Savings vary by voyage and are subject to change without
notice. Savings are applicable to full published voyages, but not to
segments of the same voyage. Combination Cruise Savings are in addition
to EBI, APB and Venetian Society Savings, if applicable, but may not be
combined with other promotional offers. Complimentary Business Class air
upgrade provided to guests sailing 50 consecutive days or more who have
purchased the Air/Hotel program is limited to select carriers and
applies to international transoceanic flights only. Other restrictions
apply.
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Single & Third Guests |
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A limited number of suites are available for purchase on
a single- or third-guest occupancy basis. The fare for single occupancy
in a Vista, Veranda or Midship Veranda Suite ranges from 110% ? 200% of
the double occupancy fare, depending upon the sailing selected. Single
occupancy for a Silver Suite or Medallion Suite (on Silver Shadow and
Silver Whisper) ranges from 175% - 200% of the double occupancy fare and
is 200% for an Owner?s, Grand or Royal Suite. Suites for single and
third guests are capacity controlled. Fares are subject to change
without notice based on availability. To calculate the singles fare,
multiply the cruise-only fare by the single supplement percentage
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Savings & Incentive Programs |
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Early Booking Incentive (EBI): The EBI savings percentage
ranges from 10% ? 35%. EBI percentage savings are capacity controlled,
subject to availability and may change at any time without notice.
Savings could decrease or be closed for specific suite categories or
entire voyages. Contact your travel professional to determine the EBI
savings available at the time of booking your voyage(s).
Advance Payment Bonus (APB): Save up to percentage indicated by
combining EBI savings in effect at time of booking with the additional
5% APB savings when paid in full by date shown.
Silver Sailing Savings: Offer total savings of up to 50% on selected
voyages. Silver Sailing Savings are the maximum savings available on a
voyage and are capacity controlled and offered on a first-come,
first-served basis. Savings may not be available in all categories, are
not combinable with EBI/APB savings or other promotional offers. Silver Sailing Savings are subject to change and may be
withdrawn at any time without notice.
Venetian Society (VS) Savings: On select voyages, past
guests of Silversea save an additional percentage as indicated by
voyage. This savings may be combined with the EBI savings in effect at
the time of booking as well as the 5% APB savings if paid in full by the
date shown.
These savings and incentive programs represent savings
from the published fare and may not be combined with certain other
promotional offers or cruise credits.
EBI, APB, Silver Sailing Savings and VS savings or any other published
savings programs do not apply to Air/Hotel Program fares, hotel
programs, land programs, or port charges and handling fees
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Cruise Segments |
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A limited number of suites are
available on published segmented voyages. Segments are capacity
controlled.
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Early Embarkation/Late Disembarkation |
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All guests participating in
the Early Embarkation program must pre-register and provide Silversea
with their anticipated arrival time at the ship. The fee for Early
Embarkation is $100 per guest (US Dollars) and will be charged to the
guests? shipboard account. Guests participating in our Early Embarkation
program will be allowed onboard once the ship is cleared by Local
Customs at approximately 10:30 AM. Early Embarkation prior to 10:30 AM
is not available. Pre-registration for this service is required a
minimum of 7 days prior to departure. Every effort will be made to have
guest?s assigned suite available. While every effort will be made to
deliver luggage in a timely manner, delivery may be delayed due to
strict customs formalities which are beyond the ships' control. Standard
embarkation time is from 3:00 PM ? 5:00 PM, but may be earlier for
voyages sailing prior to 6:00 PM. The Restaurant will be open for lunch
on embarkation day. Early Embarkation is only available in standard
embarkation ports and may not be available on every voyage. Guests will
be contacted if Early Embarkation is not available for their particular
cruise. All arrangements for Late Disembarkation
must be made through the Concierge aboard ship and must be arranged at
least 24 hours prior to disembarkation. All guests and their luggage
must clear Customs upon the ship?s arrival in port on disembarkation
day. Guests participating in our Late Disembarkation program will be
allowed back on board without luggage. All luggage will be stored in a
secure shoreside facility. Charges may apply (varies by port). Silversea
is not responsible for luggage stored in this shoreside facility. Guests
participating in our Late Disembarkation program will be allowed to
remain on board until 5:00pm (subject to ship?s sailing time). Late
Disembarkation after 5:00pm is not available. The Restaurant will be
open for lunch on disembarkation day. Due to Customs regulations, Late
Disembarkation is not available in any North American. port and may not
be available in other ports outside of the U.S. and Canada.
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Unscheduled Embark/Disembark |
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International Cabotage laws may prohibit guests from
embarking or disembarking their voyage in any port except the main
scheduled embarkation and disembarkation ports. If you choose to
embark/disembark your voyage at any unscheduled embark/disembark port,
you may incur additional charges intended to cover any fine or penalty
levied against Silversea Cruises and any other additional costs.
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Payment Schedule |
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To reserve your Silversea
cruise, a 10% deposit of the total cruise fare is required within seven
days of booking. Full payment is due no later than 90 days prior to
departure. All reservations are subject to cancellation if payments are
not received by the due date and are guaranteed only when paid in full
90 days prior to sailing. Payments may be made by check (U.S. funds),
VISA, MasterCard, American Express, Discover Card or Diners Club.
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Cancellations |
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Should it be necessary to cancel your reservation, please
have your travel professional contact Silversea's Reservations
Department by telephone as soon as possible and subsequently submit your
cancellation in writing. Cruise and air tickets must be returned to
Silversea before a refund can be processed. If your cancellation request
is received more than 120 days prior to your initial sailing date, a
full refund of the amount already paid to Silversea will be made.
Cancellation requests received within 120 days of the initial sailing
date will be subject to the following charges, regardless of suite
resale:
120 - 91 days prior to your initial sailing date: $200
per person
90 - 61 days prior to your initial sailing date: 10% of the total fare;
60 - 31 days prior to your initial sailing date: 20% of the total fare;
30 - 15 days prior to your initial sailing date: 50% of the total fare;
14 - 0 days prior to your initial sailing date, or non-appearance at the
time of sailing: 100% of the total fare.
Silversea's cancellation penalties are strictly
enforced.
No refund or adjustment will be made in the event of interruption or
cancellation of the cruise vacation after the commencement of same.
Guests changing or canceling Air/Hotel Programs, land programs, hotel
programs or pre-booked shore excursions within 60 days of departure will
be charged a $200 per guest administrative fee, plus all additional
costs incurred by Silversea, up to 100% of the fare paid. Cancellation
penalties apply for land programs operated in conjunction with
Orient-Express trains 90-days prior to departure. Additional costs
include penalties incurred by Silversea from airlines, tour operators or
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Health & Medical Requirements |
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All guests are required to report in writing to Silversea
at the time their reservation is made:
1. Any physical or mental condition that may require
medical or professional treatment or attention during the voyage;
2. Any condition that may render the guest unfit for
travel, or that may require special care or assistance beyond that
which Silversea can provide;
3. Any condition that may pose a risk or danger to
the passenger or anyone else on board the ship;
4. Any condition that may require oxygen for medical
reasons; or
5. Any intention or need to use a wheelchair aboard
ship.
By booking passage and by boarding the ship, the guest
represents and warrants that he/she is physically and otherwise fit to
travel, and that guest will comply at all times with applicable rules
and regulations of the ship and orders and instructions of the ship?s
officers and medical staff. Silversea reserves the right without
liability to require a guest to disembark or to refuse to board and
transport a guest who, in the judgment of Silversea or the ship?s Master
or Medical Officer, is unfit to travel or may require care beyond that
which Silversea is reasonably able to provide.
Silversea strongly recommends wheelchair guests travel
with someone who is able to assist them both ashore and at sea as
Silversea may be unable to offer special assistance. Some ports-of-call
are anchorage ports and physical conditions may preclude wheelchair
guests from going ashore. Wheelchair guests must bring their own
collapsible wheelchair.
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Pregnancy |
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At the time of booking, expectant mothers are required to
supply a medical certificate establishing their fitness for travel at
the time they are due to travel. Silversea is unable to accommodate
women beyond their sixth month of pregnancy and will not be responsible
or liable for any complication relative to any pregnancy during the
entire duration of the cruise. Additionally, airlines may have
restrictions on travel that may be different from Silversea's. Please
contact your travel professional.
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Hotel & Land Programs |
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Hotel and land programs
include accommodation at a deluxe hotel unless otherwise noted. All land
programs require a minimum number of participants in order to operate as
described. If this minimum number is not obtained, Silversea Cruises
reserves the right to offer the program at a different rate based on
private arrangements, or to cancel the specific departure. Silversea
Cruises published cruise cancellation policy will remain in effect.
Penalties are in effect for cancellation of Land Programs operated in
conjunction with Orient-Express trains 90 days prior to departure. All
fares listed are per guest, based on double occupancy. Single
accommodations are available for an additional charge. Silversea
reserves the right to substitute hotel selection and provide transfers
and porterage as applicable. Fares are subject to change and not
guaranteed until booking is made.
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Luggage |
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You may bring aboard the
ship a reasonable amount of clothing and personal effects without
charge. Luggage for Silversea guests, or guests on land programs, must
be handled in accordance with regulations and tariffs of airlines and/or
ground operators. Luggage exceeding these limitations is subject to the
charges as set forth by the individual operators. Airlines are strict
with luggage limitations. Some carriers enforce a 70-pound limit per
bag. Guests are encouraged to contact individual air carriers for weight
limitations. Guests are encouraged to pack a smaller bag for all land
programs to avoid extra luggage charges. All luggage must be securely
packed and properly and clearly labeled. Liquid, fragile, perishable and
other articles not suitably packed are transported at your own risk.
Silversea Cruises is not responsible for loss or damage to luggage or
any other personal item during air travel, hotel packages and land
programs or shore excursions.
Luggage and personal belongings will be taken off the ship upon guest
disembarkation. Under no circumstances will luggage be stored on board
without the owner of such luggage being on the vessel. Silversea is not
responsible for luggage stored in shoreside facilities.
Under no circumstances may dangerous items (i.e., explosives,
firearms, liquid oxygen, combustible or illegal substances) be taken
aboard the ship. We recommend that you hand carry travel documents
(passport, visa, cruise tickets), medications and valuables. These items
are the full responsibility of the guest at all times. Silversea shall
not be responsible for the loss of, or damage to, such personal items.
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Shore Excursions, Land Tours, Lectures &
Personalities |
Shore excursions at most ports-of-call will
be available to reserve 60-days in advance of voyage departure by visiting
silversea.com as well as offered for purchase on board, subject to
availability. All shore excursions and land tours are operated by
independent contractors and Silversea acts only as an agent in booking them
and shall not be responsible for any loss, injury or death arising out of
any service provided. These independent contractors may impose additional
limitations of liability. Other independent contractors retained by
Silversea such as lecturers, guest personalities, bridge instructors, hosted
cruises and entertainers are subject to change and/or cancellation without
notice. Some optional pre- and/or post-cruise land tours, shore excursions
or special events are subject to cancellation if a minimum number of
participants is not achieved
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Travel Documents |
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All travel documents (air and cruise tickets, passport,
medical card, inoculation verification) are your responsibility. It is
also your responsibility to obtain any necessary visas and public health
documents for all applicable ports and to comply with all customs
requirements. Without the required documents, you may be denied
boarding, and Silversea will not be liable for such denial or bear any
financial responsibility.
Security measures
imposed by governments may change from time to time and you will be
required to comply with them. We will endeavor to provide you with
notice of measures which may affect you, but complying with any such
requirements is your responsibility. Please consult your travel
professional for advice on such requirements to avoid loss of boarding
privileges.
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Cruise Credits |
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Silversea Cruise Credits have no cash value, are
non-transferable, and may only be used in conjunction with the purchase
of a Silversea cruise prior to expiration date. These credits are valid
toward the published cruise-only fares and are applied to bookings prior
to any savings programs, such as the Advance Payment Bonus or Early
Booking Incentives, and any applicable Venetian Society savings. Certain
restrictions may apply. |
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Port Charges & Handling Fees |
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Port charges and handling fees are not included in the fare
and are non-commissionable. These charges include taxes, charges, costs
and fees incidental to vessels? and passengers? entering, leaving,
docking, anchoring and/or remaining in any port or location, including
the ports of embarkation and disembarkation. Port charges and handling
fees include, but are not limited to, charges levied by governmental,
quasi-governmental or port authorities. The port charges and handling
fees itemized in on silversea.com and in Silversea brochures and
materials are best estimates based on information available at the time
of publication and are subject to change without notice. Please note
that passengers joining or leaving the cruise in any port other than the
scheduled embarkation and/or disembarkation port may be subject to
additional port charges, handling and other fees, charges and costs.
Savings and Incentive Programs do not apply to port
charges and handling fees. |
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Chef James Boyce
Executive Chef Montage Laguna Beach
RESERVE YOUR SPACE ONLINE NOW
Call our friends at Coastline Travel. Space is Limited so don’t wait!
Reserve your space online now.

Email or Call Leah Bergner at:
1-800-448-2374.
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